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Search results for “pay cut”
The true cost of distressed passengers, walked guests, and poor customer service
04/22/2016
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7:42:16 PM
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Today, the voices of angry customers have become amplified by social media, and the voice of an unsatisfied customer is louder than ever. The cost of these negative customer experiences is paramount. Big brands lose hundreds of millions of dollars due to customer churn and, importantly, negative mentions of poor customer service in social media that can harm a brand’s reputation.
Payments in China – it’s about dealing with a multitude of options
03/21/2016
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11:19:47 AM
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In today’s world of instant gratification, the experience during the check-out can make or break their business. Besides, there are multiple factors that airlines, hotels, OTAs and other travel e-commerce organizations need to deal with in order to ensure a transaction goes smoothly in the multi-channel, multi-device environment.
Starwood rival takeover bid: What it means for brands, executives and shareholders
03/16/2016
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10:06:41 PM
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Starwood Hotels & Resorts’ board of directors has exactly until 11:59 p.m. Eastern this Thursday to make a big decision about whether or not the Stamford, Connecticut-based company will continue with its $12.2 billion merger agreement with Marriott, or whether it will accept a new $14 billion bid from a group of companies led by Anbang Insurance Group, J.C. Flowers & Co., and Primavera Capital Group.
Expedia relentlessly tests the science of user experience and vacation planning
02/29/2016
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9:38:38 AM
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What distinguishes Expedia is its dedication to understanding the psyche of the modern travel planner. Expedia’s leadership believes the knowledge of customers is what has allowed it to recover from earlier stumbles.
Foreign OTAs – can they challenge the likes of Ctrip and Qunar?
01/29/2016
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10:02:43 AM
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Domestic OTAs have been engaged in a cut-throat battle over the past few years. Foreign OTAs have room for growth, but they need to move assiduously.
Ctrip eyes new milestones: 1 trillion RMB in GMV by 2020
01/18/2016
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4:28:16 PM
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After signing a spate of deals in 2015, Ctrip is eyeing a better grip of the Chinese travel e-commerce business, a complex, fragmented marketplace.
Budget airlines transforming China's aviation industry
12/08/2015
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5:55:40 PM
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Since 2013, the CAAC has encouraged budget airlines.Freeing up new routes for low-cost carriers also helps develop economic growth in western China.
GDS can equal ROI with the right opportunities
12/07/2015
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9:05:04 AM
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Sources say many hoteliers are overlooking opportunities by not marketing through GDSes and working with travel agents to secure highly lucrative bookings.
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